Security System Care Plan

Your business relies on its security system to do a job, so you should make sure it is subject to a regular service and maintenance schedule to ensure it continues to operate as it is intended to do so. Modern CCTV, Access Cotrol and Door Entry Systems should last for many years, provided they are looked after. The Care Plan from Securus provides a planned maintenance schedule for your security system at a fixed monthly cost, with the option to include cover for labour and parts in our ‘Enhanced’ and ‘Premium’ Care Plan options.

If your system is installed by us, our Care Plan will take account of any manufacturer warranty periods and all work will be carried out in accordance with the manufacturer’s specifications. We can also service and maintain systems installed by other companies, subject to an initial inspection of the system.

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    Planned Service & Maintenance

    Your security system is a critical part of your business. Making sure it continues to operate optimally and correctly is crucial. Our Service and Maintenance Care Plans provide ongoing support offering the peace of mind that you have access to expert assistance if you need it with telephone support, pre-planned service visits and ongoing access to app, software and technical changes. Our plans offer a range of different benefits and protections that give you the comfort your security system will be up and running again quickly.

    If you would like to know more about what each plan offers and how it can help keep your business security system running, why not take a look at the full wording below and ask us for a personal quote for your system.

    Our Care Plan

    We offer three levels of Care Plan to suit different requirements and budgets for your Access Control, Door Entry and CCTV Security Installations.

    Essential Cover

    Preventative maintenance visit

    Annual preventative maintenance visit to ensure your system continues to operate as intended

    App management

    Technical support with all manufacturer apps and software, including any software and App updates

    Technical phone support

    Next day or better telephone support with operational issues

    Next working day response

    Next working day or better response for system repairs and breakdowns

    Enhanced Cover

    Preventative maintenance visit

    Annual service visit to ensure your system continues to operate as intended

    App management

    Technical support with all manufacturer apps and software, including any software and App updates

    Technical phone support

    Next day or better telephone support with operational issues

    Next working day response

    Next working day or better response for system repairs and breakdowns

    Call-out and labour included

    All labour and call out charges covered – no additional charge will be made for any work by us relating to covered system components

    Premium Cover

    Preventative maintenance visit

    Annual service visit to ensure your system continues to operate as intended

    App management

    Technical support with all manufacturer apps and software, including any software and App updates

    Technical phone support

    Next day or better telephone support with operational issues

    Next working day response

    Next working day or better response for system repairs and breakdowns

    Call-out and labour included

    All labour and call out charges covered – no additional charge will be made for any work by us relating to covered system components

    Replacement parts included

    All replacement parts are included for the system components covered under the Care Plan.

    Care Plan Wording

    There is no requirement that we installed your original equipment, although we may need to carry out an assessment of your system before you can join one of our Care Plans. Cover dovetails with any Warranty Period that is in place in respect of any new installations by us.

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    Next steps

    To discuss a Care Plan for your business, please

    System Health Check

    Your security and access control systems need to be functioning as intended and remain suitable for any changes in the way you operate. A regular process of testing, checking and re-evaluating the system design and requirements is necessary to ensure that it provides the protection your premises require.

    If you would like a free, independent assessment and health check of your system, please get in touch. Depending on your specific circumstances, it can be carried out remotely or as a site visit.

    Our health check will cover:

    • A review of the security and access control requirements for your business or organisation;
    • A review of the system design, based on your requirements;
    • Identification of any actual or impending system faults; and
    • Identification of any maintenance required.

    To arrange your free system health check, please call us on

    Why choose Securus (UK) Ltd for your Security System planned servicing and maintenance?

    Constructionline approved security installation company
    SSAIB Certificated
    Safe Contractor approved security installation company logo

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    Find out more about the sectors we
    commonly work with

    Construction

    Permanent and temporary security installations for the building and construction industry

    Education

    Confidence for staff, students & parents that your physical security and access control is designed for their safety

    Healthcare

    Giving your staff and patients the infrastructure to ensure your clinical objectives can be delivered

    Industrial

    Industrial levels of security, protection and control that can also enhance your Health & Safety provisions

    Leisure Sports & Recreation

    Security, access control and membership-focussed solutions for leisure, sport & recreation facilities

    Property Management & Office

    Security and access control systems designed with the professional multi-site property manager in mind

    Public Sector

    From public service to emergency services, we help public sector organisations to deliver their services

    Retail

    Letting retailers focus on customer service with security & control solutions that give confidence to staff & customers

    Technology, Media & IT

    Security solutions that can be dynamically integrated into a range of technologies & situations

    Transport & Logistics

    Confidence for staff, students & parents that your physical security and access control is designed for their safety

    Residential Security

    Bespoke security systems designed to protect high value homes, residential estates and complexes

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    Find Out More