Security System Care Plan
Your business relies on its security system to do a job, so you should make sure it is subject to a regular service and maintenance schedule to ensure it continues to operate as it is intended to do so. Modern CCTV, Access Cotrol and Door Entry Systems should last for many years, provided they are looked after. The Care Plan from Securus provides a planned maintenance schedule for your security system at a fixed monthly cost, with the option to include cover for labour and parts in our ‘Enhanced’ and ‘Premium’ Care Plan options.
If your system is installed by us, our Care Plan will take account of any manufacturer warranty periods and all work will be carried out in accordance with the manufacturer’s specifications. We can also service and maintain systems installed by other companies, subject to an initial inspection of the system.
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Planned Service & Maintenance
Your security system is a critical part of your business. Making sure it continues to operate optimally and correctly is crucial. Our Service and Maintenance Care Plans provide ongoing support offering the peace of mind that you have access to expert assistance if you need it with telephone support, pre-planned service visits and ongoing access to app, software and technical changes. Our plans offer a range of different benefits and protections that give you the comfort your security system will be up and running again quickly.
If you would like to know more about what each plan offers and how it can help keep your business security system running, why not take a look at the full wording below and ask us for a personal quote for your system.
Our Care Plan
We offer three levels of Care Plan to suit different requirements and budgets for your Access Control, Door Entry and CCTV Security Installations.
Essential Cover
Preventative maintenance visit
App management
Technical phone support
Next working day response
Enhanced Cover
Preventative maintenance visit
App management
Technical phone support
Next working day response
Call-out and labour included
Premium Cover
Preventative maintenance visit
App management
Technical phone support
Next working day response
Call-out and labour included
Replacement parts included
Care Plan Wording
There is no requirement that we installed your original equipment, although we may need to carry out an assessment of your system before you can join one of our Care Plans. Cover dovetails with any Warranty Period that is in place in respect of any new installations by us.
View Our Brochure
Download Care Plan
Next steps
To discuss a Care Plan for your business, please
System Health Check
Your security and access control systems need to be functioning as intended and remain suitable for any changes in the way you operate. A regular process of testing, checking and re-evaluating the system design and requirements is necessary to ensure that it provides the protection your premises require.
If you would like a free, independent assessment and health check of your system, please get in touch. Depending on your specific circumstances, it can be carried out remotely or as a site visit.
Our health check will cover:
- A review of the security and access control requirements for your business or organisation;
- A review of the system design, based on your requirements;
- Identification of any actual or impending system faults; and
- Identification of any maintenance required.
To arrange your free system health check, please call us on
Why choose Securus (UK) Ltd for your Security System planned servicing and maintenance?
Contact us today to find out more
Customer Testimonials
The Hamptons has worked with Securus for well over a decade. Originally, we engaged them to install an Estate-wide CCTV system. The Estate is 30 acres of park and wetlands, with a further 30 acres of homes. To keep everything safe and secure presents a variety of challenges. Securus have been an outstanding partner giving us both excellent advice and highly professional service. The CCTV system comprises perimeter defence, including ANPR number plate recognition cameras covering the two main entrances, plus PTZ cameras on key outdoor areas – tennis courts, playground, boardwalk, etc – as well as cover for buildings, including underground car parks. More recently they have fitted Paxton Access Control to our eight apartment blocks and bike stores, as well as a video entry system. We have an annual maintenance contract with them which includes remote monitoring – helpful in reducing call-out costs. Finally, their IT team looks after our Estate Wi-Fi system and office requirements – in addition to a connection for the CCTV system directly to Sutton Police Station. We have no hesitation in recommending Securus.
Michael Freter
Chair, Hamptons Estate Company Ltd
You have worked with us for the past 9 years during which time you designed, installed, expanded, and maintained our Paxton door and external gate security system. Securus has also installed and maintained our CCTV.
As a school we continue to appreciate and rely on your understanding of the safeguarding challenges, your expertise, responsive approach and customer focus. We we will be happy to provide a more detailed reference if required by a prospective client.
Carole Dickie
Following on from your installation…I wanted to send you a note to say how pleased I/We are here at the school with the whole project from start to finish. I would be happy to welcome you and your team back to school for any future projects that might materialise, and equally, I would be more than happy to endorse your services to any potential customers that might be considering using your services.
Robert Harrison
Senior Consultant
Case Studies & News
Highly Flexible Paxton Access Control System For Business Park
Our client, a business park, needed to update an old access control system, replacing it with a modern, flexible and scalable solution that could easily and quickly be adapted if they needed to change internal configurations for new clients. Read how we helped them.
Providing Ongoing Preventative Maintenance Solution For Schools CCTV and Security Systems
Our client, a school, required a preventative maintenance solution for their CCTV and Access Control (including lockdown) systems. Find out how the Securus Care Plan met their needs.
Repair and Upgrade of an internal and external CCTV system and Network Connected Digital Video Recorder in Hospital
The client is a large international operator of outsourced public sector services and manages a number of facilities within a Hospital. Its existing CCTV systems and peripherals had ceased functioning and needed repairing and upgrading.
Find out more about the sectors we
commonly work with
Construction
Permanent and temporary security installations for the building and construction industry
Education
Confidence for staff, students & parents that your physical security and access control is designed for their safety
Healthcare
Giving your staff and patients the infrastructure to ensure your clinical objectives can be delivered
Industrial
Industrial levels of security, protection and control that can also enhance your Health & Safety provisions
Leisure Sports & Recreation
Security, access control and membership-focussed solutions for leisure, sport & recreation facilities
Property Management & Office
Security and access control systems designed with the professional multi-site property manager in mind
Public Sector
From public service to emergency services, we help public sector organisations to deliver their services
Retail
Letting retailers focus on customer service with security & control solutions that give confidence to staff & customers
Technology, Media & IT
Security solutions that can be dynamically integrated into a range of technologies & situations
Transport & Logistics
Confidence for staff, students & parents that your physical security and access control is designed for their safety
Residential Security
Bespoke security systems designed to protect high value homes, residential estates and complexes