Job Vacancy: Service Coordinator

We are looking for a Service Co-ordinator to join our CCTV and Access Control business based in Epsom, Surrey. No specific experience of the Access Control or CCTV industry is required. We work with a variety of systems and our customers are predominantly commercial.

Main Responsibilities:

• Responsible for updating all engineers’ calendars with daily and weekly work;
• Booking in jobs with clients and engineers via email/ServiceM8 (our operational system – training will be provided);
• Liaising with engineers, Project Managers, Clients and other staff with all queries and requirements;
• Liaising with clients and resolving queries;
• Invoicing of jobs as and when required in ServiceM8;
• Assistance with credit control elements;
• Keeping customers updated with the progress of their jobs;
• Answering telephone queries from customers for call outs and other services;
• Managing client database via multiple CRM’s (HubSpot and ServiceM8);
• All administration of keyholders details for monitored customers;
• Scheduling monthly service visits for clients;
• Preparation of weekly and monthly reports;
• Review and reporting of daily, weekly and monthly reports;
• Sending and tracking of quotations;
• Assistance with documents for clients, projects and company.

Job Type:

  • Full-time
  • Salary: £25 – £30K per year dependent on experience
  • Schedule: Monday to Friday, 9am-5pm (Based in our Epsom offices)

Required Knowledge and Experience:

  • Well organised
  • Team Player as well as working independently
  • Able to adapt and work under pressure
  • Proactive
  • Good Customer Service
  • Strong IT Skills
  • Solution driven

How to apply

Please contact Rob Kidner on