Service, Maintenance, Repairs &
Upgrades to your Security Systems

Don’t let your access control, CCTV or security system let you down when you need it most – let Securus (UK) Ltd take care with professional repairs, upgrades and fixed-cost maintenance plans.

Your security system is an integral part of your business, but if it goes wrong, you need it fixing fast. With most security systems having a functioning life well beyond normal hardware warranty periods, it is inevitable some repairs or upgrades will be required. We can help.

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    Repairs & Upgrades

    In many cases, your original access control, CCTV or security system installation would have been undertaken by a previous owner or occupier of the premises, or perhaps the original security system supplier is simply no longer in business. Whatever your scenario, why not call us and see how we can help you. We can offer repair, upgrade, maintenance and replacement for a wide range of security, CCTV and access control systems, including:

    security system repair
    • Access control system repairs and maintenance
    • CCTV system repairs and maintenance
    • Density control system repairs and maintenance
    • Door entry system repairs and maintenance
    • Rapid deployment CCTV system repairs and maintenance
    • Security camera repairs and maintenance
    • Thermal screening system repairs
    • Repairs to related network infrastructure for your security system

    Our team of specialist access control, CCTV and security engineers work with equipment from a wide range of hardware providers and can offer a repair and upgrade service to most types of security system, regardless of whether they were initially installed by us or not. Let us diagnose the problem and give you a fixed price to repair the system.

    Planned Maintenance – Care Plan

    We offer three levels of Care Plan to suit different requirements and budgets for your Access Control, Door Entry and CCTV Security Installations

    Essential Cover

    Preventative maintenance visit

    Annual preventative maintenance visit to ensure your system continues to operate as intended

    App management

    Technical support with all manufacturer apps and software, including any software and App updates

    Technical phone support

    Next day or better telephone support with operational issues

    Next working day response

    Next working day or better response for system repairs and breakdowns

    Enhanced Cover

    Preventative maintenance visit

    Annual service visit to ensure your system continues to operate as intended

    App management

    Technical support with all manufacturer apps and software, including any software and App updates

    Technical phone support

    Next day or better telephone support with operational issues

    Next working day response

    Next working day or better response for system repairs and breakdowns

    Call-out and labour included

    All labour and call out charges covered – no additional charge will be made for any work by us relating to covered system components

    Premium Cover

    Preventative maintenance visit

    Annual service visit to ensure your system continues to operate as intended

    App management

    Technical support with all manufacturer apps and software, including any software and App updates

    Technical phone support

    Next day or better telephone support with operational issues

    Next working day response

    Next working day or better response for system repairs and breakdowns

    Call-out and labour included

    All labour and call out charges covered – no additional charge will be made for any work by us relating to covered system components

    Replacement parts included

    All replacement parts are included for the system components covered under the Care Plan.

    How We Can Help

    Our service, repair and maintenance team are able to identify, evaluate and fix issues with
    all types of CCTV, Access Control and Door Entry security systems.

    Service & Maintenance

    Your security system is a critical part of your business. Making sure it continues to operate optimally and correctly is crucial. Our Service and Maintenance Care Plans provide ongoing support offering the peace of mind that you have access to expert assistance if you need it with telephone support, pre-planned service visits and ongoing access to app, software and technical changes. Our plans offer a range of different benefits and protections that give you the comfort your security system will be up and running again quickly. If you would like to know more about what each plan offers and how it can help keep your business security system running, why not take a look at the plan options below and ask us for a personal quote for your system.

    There is no requirement that we installed your original equipment, although we may need to carry out an assessment of your system before you can join one of our Care Plans. Cover dovetails with any Warranty Period that is in place in respect of any new installations by us.

    Download Our Brochure For Full Details

    Download Our Brochure For Full Details

    Next steps

    To discuss your own security system repair, upgrade and maintenance requirements, please

    Or find out more about the different industry sectors we work with, the range of Security Solutions we offer, and the Security Systems & Hardware we typically use.

    System Health Check

    Your security and access control systems need to be functioning as intended and remain suitable for any changes in the way you operate. A regular process of testing, checking and re-evaluating the system design and requirements is necessary to ensure that it provides the protection your premises require.

    If you would like a free, independent assessment and health check of your system, please get in touch. Depending on your specific circumstances, it can be carried out remotely or as a site visit.

    Our health check will cover:

    A review of the security and access control requirements for your business or organisation;
    A review of the system design, based on your requirements;
    Identification of any actual or impending system faults; and
    Identification of any maintenance required.

    To arrange your free system health check, please call us on

    Contact us today to find out more

    Customer Testimonials

    Case Studies & News

    Find out more about the sectors we
    commonly work with

    Construction

    Permanent and temporary security installations for the building and construction industry

    Education

    Confidence for staff, students & parents that your physical security and access control is designed for their safety

    Healthcare

    Giving your staff and patients the infrastructure to ensure your clinical objectives can be delivered

    Industrial

    Industrial levels of security, protection and control that can also enhance your Health & Safety provisions

    Leisure Sports & Recreation

    Security, access control and membership-focussed solutions for leisure, sport & recreation facilities

    Property Management & Office

    Security and access control systems designed with the professional multi-site property manager in mind

    Public Sector

    From public service to emergency services, we help public sector organisations to deliver their services

    Retail

    Letting retailers focus on customer service with security & control solutions that give confidence to staff & customers

    Technology, Media & IT

    Security solutions that can be dynamically integrated into a range of technologies & situations

    Transport & Logistics

    Confidence for staff, students & parents that your physical security and access control is designed for their safety

    Residential Security

    Bespoke security systems designed to protect high value homes, residential estates and complexes

    0800 8044 999

    Contact Us Today To
    Find Out More