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Securus (UK) Ltd Complaints Policy

We always endeavour to provide the best service and products to our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To enable us to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

On completion, please inspect the works to ensure everything has been carried out to our usual high standards.

Should there be any aspect of the works that you are not completely happy with please contact us at your earliest convenience in order that we can rectify the problem as soon as possible.

We can be contacted either by post, telephone or e-mail. Details can be found below.

By post: Securus (UK) Limited, Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD
By telephone: 01737 379998
By email:

On receipt of this communication a senior member of staff will log your complaint and aim to respond within 24 hours to discuss the issue and arrange a suitable time to inspect and rectify.

Where we cannot resolve any complaints using our own complaints procedure, as a “Which? Trusted Trader” we use the “Dispute Resolution Ombudsman” for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact “Which? Trusted Traders” in the first instance on 0117 981 2929 or via their website