My CCTV / Access Control system was installed by another firm. Can I still have a Securus UK Care plan? The Securus UK Care Plan, covering the service and maintenance of CCTV, Access Control, Door Entry and related equipment, is suitable for any system, regardless of...
What are your normal service, repair & maintenance response times? We aim to provide a next day service to all of our Care Plan customers if they have an urgent repair or maintenance issue. Our Care Plan document provides full details of the cover provided –...
We have an audio door entry system but want to be able to see who is at the entrance, how easy would it be to upgrade? Usually we can upgrade an existing door entry system from audio to video using the existing cable infrastructure in place. Wherever possible, we look...
When somebody calls using our video door entry system I can hear them but not see them on my monitor, what should I do? As well as installing systems, we can also repair, service and maintain audio and video door entry systems. With a combined total of over 60 years...
What is covered by the service and maintenance care plan? Our service and maintenance care plan has 3 levels of cover to choose from. With our Essential cover you get a preventative maintenance visit, app management, free technical support and next working day...
Can I access the images from my CCTV system remotely? Yes you can. A networked CCTV system can be configured to allow access to the images from any internet-enabled device. A user access control system is used to ensure only those authorised to do so have access to...